Photo Questions

.What makes a good photo?
.How many faces can I print on a product?
.Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 30% customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

.What payment options are available?

We accept all major credit cards. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work?

We provide three sizes. The man foot length of size is 7.87 in. The woman foot length of size is 7.08 in. The kid foot length of size is 5.51 in. They fit for 95% Polyester, 5% Lycra and it's very comfortable to wear.

.How do I wash your products?
  • For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
  • For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product?

Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, shipping time is around 10-12 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

.Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

.How much is shipping?

Free shipping over $59.

.Do you ship internationally?

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. We will choose the right factory based on your location to ensure fast delivery. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at myphotosocksservice@gmail.com
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

 

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

          If you have any questions or concerns about the matter above,please contact us.

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    • E-Mail: cs@myphotosocks.com
    • Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.
      <script src="https://jer.imaiyuan.com/js/smartwave/jquery/jquery-3.3.1.min.js" type="text/javascript"></script> <script type="text/javascript">// <![CDATA[ $(document).ready(function() { //绑定元素点击事件 $(".accordion-item").click(function() { //判断对象是显示还是隐藏 if($(this).children(".accordion-inner").is(":hidden")){ //表示隐藏 if(!$(this).children(".accordion-inner").is(":animated")) { $(this).children(".icon-angle-down").css({'transform':'rotate(180deg)'}); //如果当前没有进行动画,则添加新动画 $(this).children(".accordion-inner").animate({ height: 'show' }, 1) //siblings遍历accordion-inner的元素 .end().siblings().find(".accordion-inner").hide(1); } } else { //表示显示 if(!$(this).children(".accordion-inner").is(":animated")) { $(this).children(".icon-angle-down").css({'transform':'rotate(360deg)'}); $(this).children(".accordion-inner").animate({ height: 'hide' }, 1) .end().siblings().find(".accordion-inner").hide(1); } } }); //阻止事件冒泡,子元素不再继承父元素的点击事件 $('.accordion-inner').click(function(e){ e.stopPropagation();}); }); // ]]></script> <div class="large-12 col privacy-page"> <div class="gap-element" style="display: block; height: auto; padding-top: 20px;"></div> <div class="accordion" rel=""> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What makes a good photo?</span></a> <div class="accordion-inner" style="display: none;"> <ol> <li>Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!</li> <li>A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!</li> <li>Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.</li> </ol> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How many faces can I print on a product?</span></a> <div class="accordion-inner" style="display: none;"> <p>We are able to print 1-2 face on our custom items, if your photo has 2 faces and you would like to include both, you need to pay $2.99 extra.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I upload something other than a person, dog, or cat?</span></a> <div class="accordion-inner"> <p>Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I see a proof of how my product will look?</span></a> <div class="accordion-inner"> <p>Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Do you crop the photo for me?</span></a> <div class="accordion-inner"> <p>We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different photo question</span></a> <div class="accordion-inner"> <p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p> </div> </div> </div> <h3 class="accordion_title">Ordering and Payment</h3> <div class="accordion" rel=""> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What is your change/cancellation policy?</span></a> <div class="accordion-inner"> <p>We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.</p> <p>For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 30% customization fee per item, because the item is made to order and can no longer be sold as new.</p> <p>If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.</p> <p>Please review our Return Policy <a href="https://myphotosocks.com/pages/return-and-exchange-policy/">here</a> if you have other questions regarding this subject.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What payment options are available?</span></a> <div class="accordion-inner"> <p>We accept all major credit cards. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different ordering/payment question</span></a> <div class="accordion-inner"> <p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p> </div> </div> </div> <h3 class="accordion_title">Product Questions</h3> <div class="accordion" rel=""> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Will the ink crack or fade over time?</span></a> <div class="accordion-inner"> <p>We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How does sizing work?</span></a> <div class="accordion-inner"> <p>We provide three sizes. The man foot length of size is 7.87 in. The woman foot length of size is 7.08 in. The kid foot length of size is 5.51 in. They fit for 95% Polyester, 5% Lycra and it's very comfortable to wear.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How do I wash your products?</span></a> <div class="accordion-inner"> <ul> <li>For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. <span style="color: #555555;">These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.</span> </li> <li>For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.</li> </ul> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different question about your products.</span></a> <div class="accordion-inner"> <p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p> </div> </div> </div> <h3 class="accordion_title">Shipping Questions</h3> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How long does it take to receive my product?</span></a> <div class="accordion-inner"> <p>Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, shipping time is around 10-12 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address</p> <p>Please note that during the holidays our production time may vary.</p> <p><span style="color: #f22222;"><strong>Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.</strong></span></p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I change the destination country on my order?</span></a> <div class="accordion-inner"> <p>After placing your order, you may not change your shipping from domestic to international and vice versa.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How much is shipping?</span></a> <div class="accordion-inner"> <p>Free shipping over $59.</p> </div> </div> <div class="accordion-item"> <a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Do you ship internationally?</span></a> <div class="accordion-inner"> <p>International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. We will choose the right factory based on your location to ensure fast delivery. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at myphotosocksservice@gmail.com<br> NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.</p> </div> </div> <div class="accordion-item"><span class="dotto"> </span></div> <div class="accordion-item"><span></span></div> <div class="accordion-item"><span></span></div> <div class="accordion-item"><span></span></div> <div class="accordion-item"><span></span></div> <div class="accordion-item"><span></span></div> <div class="accordion-item"> <div class="accordion-inner"> <p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p> </div> </div> <h4 class="col-inner"></h4> <ul></ul> </div> <style><!-- .accordion-inner{display: none;padding:25px;} .accordion-item .dotto{ line-height: 18px; position: absolute; left: 20px; font-size: 32px; top: 4px; } .accordion-item a{ position: relative; padding-left: 45px; width: 100%; display: flex; height: 42px; align-items: center; color: #000; border-top: 1px solid #ddd;line-height:12px} .accordion-item a:hover{ color: #ec4857;} .accordion-item a.active{background:#ddd;border-top:1px solid red} .accordion-inner ol li{ margin-bottom:25px} .privacy-page{ padding: 0 5%;} .rte h4{margin-top:15px; font-size: 1em;} .breadcrumb {display:none} .section-header{margin-bottom:0} .privacy{ margin: 0 5%; padding-bottom:15px; text-align: left; } .medium-up--push-one-twelfth{left:0} a,.rte a:not(.btn){ border-bottom: none;} --> @media(max-width:640px){.accordion-item a{ padding-left: 24px; font-size: 14px; }.accordion-item .dotto { line-height: 16px; position: absolute; left: 7px; font-size: 32px; top: 4px; }.privacy { margin: 0 5%; padding-bottom: 0; text-align: left; font-size: 16px; }.privacy-page { padding: 0; } .accordion-inner { padding: 10px 5px; font-size: 13px; } } --></style> <p> <img src="https://img-va.myshopline.com/image/store/1709198471159/02e6ecdf54864ccda7742e050208f101.png?w=1&h=1">     If you have any questions or concerns about the matter above,please contact us.</p> <p><span style="color: #072d59;"> </span><span style="text-decoration: underline;"><span style="color: #043fa3;"><b><a href="https://www.facebook.com/MyPhotoSocks" style="color: #043fa3; text-decoration: underline;">&gt;&gt;Contact on Facebook</a></b></span></span></p> <p><b><span style="color: #0076ff;"><span style="color: #073c7b;"> </span></span></b><span style="text-decoration: underline;"><span style="color: #043fa3;"><b><a href="https://www.instagram.com/myphotosocksofficial/" style="color: #043fa3; text-decoration: underline;">&gt;&gt;Contact on Instagram</a></b></span></span></p> <ul> <li>E-Mail: <span>cs@myphotosocks.com</span> </li> <li> <div> <div data-line="true" data-line-index="0" data-zone-id="0"><span>Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.</span></div> </div> </li> </ul> <ul> <ul></ul> </ul>