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Photo Questions

.What makes a good photo?
.How many faces can I print on a product?
.Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

.What payment options are available?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work?

We provide three sizes. The man foot length of size is 7.87 in. The woman foot length of size is 7.08 in. The kid foot length of size is 5.51 in. They fit for 95% Polyester, 5% Lycra and it's very comfortable to wear.

.How do I wash your products?
  • For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
  • For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product?

Typically, it takes about 5-7 business days for our socks, boxers and blankets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

.Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

.How much is shipping?

Free shipping over $59.

.Do you ship internationally?

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. If your order is socks and your address is in the US, then we will ship from the US factory. If not, we will choose the right factory based on your location to ensure fast delivery. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at myphotosocksservice@gmail.com
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • If you have any questions or concerns about the matter above,please contact us
  • Customer service email: myphotosocksservice@gmail.com   US CUSTOM PRINT, INC 18 HAYPRESS ROAD SUITE 410 MONMOUTH JUNCTION, NJ 08852
  • HERE’S WHAT SOME OF OUR 10000+ FANS Have To Say

    Shipped on time and the printing was great quality! Would definitely order again!!! Thank you :)

    Bella Atkinson / Facebook

    Got these for my friend with he puppy's face on them, He absolutely adores them!

    Lisa Lydon / Facebook

    The printing looks to be good quality and the face doesn't get super distorted or show blank spots when stretched.

    Tamara / Facebook

    LOVED how these socks turned out! Got them as a gift for a friend and was not disappointed. Great quality socks and picture graphic. Quick response and delivery as well!

    Stephanie Rewinkel / Instagram

    They turned out perfect! Can't wait to see them be opened for a friend's Birthday!

    Debra Jones / Instagram

    Wonderful! I couldn't be happier. It absolutely made Christmas! I would highly recommend this product and seller, as they worked with me to select the best photos and created the best possible outcome! Off to buy more for the rest of the family!

    Kari Farese / Facebook

    Came quickly and turned out great! Thank you very much!

    Kaitlyn Karan / Instagram

    Exactly what I ordered. The photo quality is really good

    Rebecca Haghighi / Facebook

    Purchased as a gift, and was they were a complete hit. The printed pictures were far better quality than I expected!

    Doherty / Facebook

    It looks just like my dog! My partner loves these socks.

    Molly Malone / Facebook

    Really patient and awesome seller :) Shipping was superfast even before the holidays.

    Nyla Warden / Instagram

    Delivered so quickly, great quality and excellent communication. Thank you!

    Lauren Caldwell / Facebook

    Soft and smooth, great face selection for the pattern.

    Lara Leonard / Facebook

    They were a gift for my husband with our dog face on them and he loves them. He got many compliments after showing them off at work. I will be ordering more, for sure. Communication with the seller was EXCELLENT!!!!

    Kari Morrissey / Instagram

    Gave as a gift, they absolutely loved them!

    Sandra Farmer / Facebook

    Very good communication. Fast delivery, perfect gift!

    Carol Riney / Instagram

    Shipping was very fast! These socks are really thick and soft and the patterns were very well put together. Can't wait to gift them!

    J Holden / Instagram

    Socks turned out great! Can't wait to give them to my friend.

    Geoffrey Hargrave / Facebook

    It surprised me that these are such a good quality sock. The picture was very clear. We also got the item much faster than expected . I really appreciate that!

    Annmarie Summers / Instagram

    This is my second purchase and they are so great! The socks turned out amazing! The customer service is wonderful!

    Erika McDougall / Instagram