FAQ

💡 Tip:

Order tracking updates typically take 24-48 hours after shipping. If you don’t see any updates, please check back later.

Order Status Explained

Once you enter your details, you’ll see one of the following statuses:

  • Processing: Your order is being prepared.
  • Shipped: Your package is on its way! You’ll receive a tracking number soon.
  • Out for Delivery: Your package is almost there—expect it today or tomorrow!
  • Delivered: Your package has arrived. If you haven’t received it, please check with your local carrier or contact us.

Where Can I Find My Order Number?

You can find your order number in the confirmation email we sent after your purchase. If you can’t find it, check your email or contact our support team.

Tracking Issues? We’ve Got You Covered!

🚨 My order isn’t showing up.

  • Double-check that you entered the correct Order Number and Email Address.
  • Tracking details may take up to 48 hours to update.
  • If your order was placed recently, please allow time for processing.

🚚 How long does shipping take?

🚚 How long does shipping take?

  • Standard Shipping: 10-12 business days (varies by location).
  • Priority Shipping (Shipping Time 6-8 Business Days)
  • Express Shipping: 3-7 business days (if selected at checkout).
  • You can check our shipping policy page for more details.
  • Delays may occur during peak seasons (e.g., holidays, sales events).

📦 My order says “Delivered,” but I haven’t received it.

  • Check with neighbors or your building’s reception.
  • Look for a delivery notice in your mailbox.
  • Contact the shipping carrier using your tracking number

🙋 Still need help?

If you have any questions, please feel free to contact us via email: cs@myphotosocks.com

📍Please note

If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: cs@myphotosocks.com