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RETURN AND EXCHANGE POLICY

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within fourteen days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotosocks is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Most of our products can be cancelled up until they are shipped for a refund. To change or cancel your order, please send us an emailwith your order number and recipient’s name stated for ease of access, so that we can cancel or change your order as soon as you change your mind. Unfortunately, once an order has been shipped, it can no longer be cancelled or changed.

Please note that for Made-to-Order Personalized Products, we may not be able to cancel or change your products once it has been put into production. This would mean that the customization has started. To cancel or change it, It means to charge a custom fee based on 50% of the product's selling price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee.

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged.

please refer to Return Policy or please contact our customer service for return.

 

HERE’S WHAT SOME OF OUR 10000+ FANS Have To Say

Shipped on time and the printing was great quality! Would definitely order again!!! Thank you :)

Bella Atkinson / Facebook

Got these for my friend with he puppy's face on them, He absolutely adores them!

Lisa Lydon / Facebook

The printing looks to be good quality and the face doesn't get super distorted or show blank spots when stretched.

Tamara / Facebook

LOVED how these socks turned out! Got them as a gift for a friend and was not disappointed. Great quality socks and picture graphic. Quick response and delivery as well!

Stephanie Rewinkel / Instagram

They turned out perfect! Can't wait to see them be opened for a friend's Birthday!

Debra Jones / Instagram

Wonderful! I couldn't be happier. It absolutely made Christmas! I would highly recommend this product and seller, as they worked with me to select the best photos and created the best possible outcome! Off to buy more for the rest of the family!

Kari Farese / Facebook

Came quickly and turned out great! Thank you very much!

Kaitlyn Karan / Instagram

Exactly what I ordered. The photo quality is really good

Rebecca Haghighi / Facebook

Purchased as a gift, and was they were a complete hit. The printed pictures were far better quality than I expected!

Doherty / Facebook

It looks just like my dog! My partner loves these socks.

Molly Malone / Facebook

Really patient and awesome seller :) Shipping was superfast even before the holidays.

Nyla Warden / Instagram

Delivered so quickly, great quality and excellent communication. Thank you!

Lauren Caldwell / Facebook

Soft and smooth, great face selection for the pattern.

Lara Leonard / Facebook

They were a gift for my husband with our dog face on them and he loves them. He got many compliments after showing them off at work. I will be ordering more, for sure. Communication with the seller was EXCELLENT!!!!

Kari Morrissey / Instagram

Gave as a gift, they absolutely loved them!

Sandra Farmer / Facebook

Very good communication. Fast delivery, perfect gift!

Carol Riney / Instagram

Shipping was very fast! These socks are really thick and soft and the patterns were very well put together. Can't wait to gift them!

J Holden / Instagram

Socks turned out great! Can't wait to give them to my friend.

Geoffrey Hargrave / Facebook

It surprised me that these are such a good quality sock. The picture was very clear. We also got the item much faster than expected . I really appreciate that!

Annmarie Summers / Instagram

This is my second purchase and they are so great! The socks turned out amazing! The customer service is wonderful!

Erika McDougall / Instagram